Support
Questions about the app, your account or your data? Email us and include the details below so we can help faster.
Before you write
- Your app version and Android version
- What you were doing when it went wrong
- A screenshot, if it helps
- Never send your password
Common questions
I can't sign in
Check your email address for typos, then use “Forgot password?” on the sign-in screen. If you signed up with Google, use “Continue with Google”. Still stuck? Email us from the address you registered with.
I didn't get the 6-digit code
Check your spam folder. The code is valid for 10 minutes; after a minute you can ask for a new one in the app.
A video or quiz won't load
Check your connection and update the app on Google Play. The quiz opens after you have watched the video. If it keeps happening, send us your app and Android versions.
How do I change my language?
In the app, open Profile and change the app language or the video language. English, Russian, Turkish and Turkmen are available, and your progress stays the same.
How do I delete my account?
In the app: Profile, Settings, Delete account. Or follow the steps on our Delete your account page.
OVX is for education only. We can't advise on trades or markets.